Frequently asked questions

Everything you need to know before you book. Can't find your answer? Call us at (619) 569-2572 — a real person picks up.

How do I book a ride?

Two ways: online or by phone. Online is fastest — click "Get Instant Quote," enter your pickup time, address, and number of passengers, see your exact rate in about 15 seconds, then confirm. Prefer to talk to a person? Call us at (619) 569-2572.

How long does booking actually take?

About 15 seconds to see your exact price — just your pickup time, address, and passenger count, no signup needed. Completing the full booking with your flight and payment details takes just a few minutes. No callbacks, no "we'll email you a quote."

How much does a shuttle from San Diego to LAX cost?

It depends on your exact pickup address and the vehicle you choose — which is why we don't post one-size-fits-all rates. Instead, you see your exact flat price in about 15 seconds: click "Get Instant Quote," enter your pickup time, address, and passenger count, and the real number appears. Sedans are the most budget-friendly; rates are locked in when you book, with no surge pricing and no hidden fees.

Are there any additional charges?

No. The price you see at booking is the price you pay. Unlike some other companies, we don't nickel-and-dime our clients with hidden fees — ever.

What's your cancellation policy?

Cancel up to 3 hours before your pickup time for a full refund. Once a driver has been dispatched to you, the driver has to be paid — so inside that 3-hour window, refunds aren't available.

Do you have wheelchair-accessible vehicles?

Yes — our 9-passenger vans are available in ADA wheelchair-accessible configurations. Mention it when you book, or call (619) 569-2572 and we'll make sure the right van is dispatched for your trip.

Do you only go to LAX?

No — rides to and from San Diego International Airport (SAN) are handled by our dedicated local service, San Diego Airport Shuttle Service, which covers both airport drop-offs and flight-tracked pickups across the county.

Who will actually be driving me?

We're a booking service, and that's deliberate. Rather than running one small fleet, we've spent 10+ years building a network of licensed, professional shuttle partners across San Diego County — so there's always a vehicle near your pickup address, and we're never forced to turn you down or send a driver an hour away. You book with us at one flat rate, we assign the right partner and the right vehicle for your trip, and you have one number to call for anything: (619) 569-2572.

Is the ride really private?

Yes. Unlike shared shuttle services, your vehicle carries only your group. No extra stops, no strangers — you go straight from your door to the terminal.

Which vehicle should I choose?

Sedans fit up to 2 passengers with about 2 bags. Minivans seat up to 3 with extra luggage room. Our 7-passenger vans add generous space for families and small groups, and the 9-passenger vans are our largest, with maximum luggage capacity — and they're the ones available with ADA wheelchair access. See the full fleet →

How do I change my reservation?

Email, chat, or call us at (619) 569-2572 and we'll update your pickup time, address, or vehicle.

Ready when you are

Exact price in 15 seconds, booked in a few minutes — no signup, no payment needed to check.

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